I was a first-time client, and also a last-time client. I was initially drawn to the platform by the compelling sales page, which presented high expectations for quality design services. Unfortunately, I made the mistake of selecting a guaranteed project, which meant no refund.The designs I received were far below the expected standard. Out of 63 proposals, I rejected 61 immediately. The remaining 2 were mediocre at best and not something I would have engaged with had there not been a no-refund guarantee.Having worked with graphic designers on multiple occasions in the past, I can confidently say that the submissions I received on 99designs are not comparable in quality. They do not reflect the level of creativity, quality, or professionalism implied on the sales page.I also want to point out that, 22% of the reviews for 99designs are 1-star. This should be a serious warning for any potential new client. Unfortunately, I didn’t notice this before making my purchase.I contacted their customer service to complain but received no response. It seems more convenient for them to let the design competitions run their course than to address concerns from disappointed (ex)customers.Well, 99designs will probably respond faster to this negative public review than through their customer service.If you’re considering 99designs, I recommend finding your designers elsewhere.
