If I could give this review zero stars I would. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "Basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on a Saturday. Their support is only available on weekdays. Then my account was charged the full renewal fee on Sunday morning.I contacted them immediately to report the problem and request a cancellation and refund. They replied on Monday and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.I do not wish to have a Pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
