Of course they have the auto-renewal enabled - as most subscriptions. However, with all my subscriptions, this is the first time a service refuses to refund auto-renewal. Every single one that had auto-renewal agreed to refund whenever contacted (as a "courtesy").Ok, that's on the terms of service, but that doesn't mean the sneaky auto-renewal is neither right nor morally correct. I believe the #FTC should reign in this kind of rip-off with subscriptions that are all around.
