I have been banking with Wells Fargo for close to 20 years. Back in February I was "pitched" on an HELOC (an Equity Line) that I did not really need. From there, the nasty internal sales motions of Wells Fargo got into action. I was aggressively offered to refinance my home, when I still had an exceptional rate for close to 3 years. I was told the process would be "easy", "a breeze", we'd "qualify you on income and equity alone"... I was then email a link to a portal. I was told the process would take 25 to 30 minutes...3hours later I was still filling out forms and fishing for information, essentially doing 95% of the job these lazy punks ask me todo. It is IMPORTANT to understand that our credit score was 800+, Equity over $1M, No debt, no large monthly expenses, and mortgage under $3K. After 90 days, NINETY days, and multiple emails and phone calls, I realized that this bank had 0 interest in expediting the process. In fact they tried to keep the rates ARTIFICIALLY HIGH, and I had to call them on it. The difference was about $300 per month on a 10 years loan...You do the math ($36K)...And I though this bank had my best interests. I fell ill and had to be place on short term DISABILITY, the Bank then proceeded to harass with additional demands and paperwork. To me, it's a clear case of DISCRIMINATION based on a work status change. We are very strong customers and should have been able to close this loan within 45 days. Long story short. Wells Fargo still has horrible DNA. A DNA made of deception, Greed, Contempt, Shady business practices and they have NO INTEREST IN SERVING YOUR REAL INTEREST. After close to 20 years, am closing all my accounts and SO SHOULD YOU!These people DO NOT DESERVE CUSTOMERS! They need to go belly up. A disgrace and all the advertising of the world (their latest TV, Radio Campaign is LAUGHABLE) won't change the fact that these people are genuine CROOKS in my opinion. STAY AWAY!!
