I used get your guide to book a Lisbon bike tour. I was booked twice and double charged. I reached out for a refund for the extra charge and they said they would contact the tour operator to get this approved. The tour operator approved the refund, however get your guide has held onto my money and won’t issue a refund. They are only offering a credit to use with them which I do not want! I am leaving Portugal today and will not be needing any tours. They refuse to give me the refund for them double booking me and charging me twice…. Terrible customer service and experience.
