I have tried ordering Harry Potter books and had nothing but issues. I ordered 4 house editions ( one was a pre-order) before Xmas and my order confirmation stated all 4 books would be sent out end of January. I wanted 3/4 before Xmas so I phoned them to query this. The lady was friendly but put me through to the online orders department that wouldn’t answer the phone. I gave up and e-mailed instead. The email responses were quick and helpful but by the tone of the email I felt like an inconvenience. In the end my order was cancelled and I was advised to order pre-orders separately to ones already published. So I reordered the 3 available books which arrived on time and are gorgeous books. Just after Xmas I tried to pre order the next book in the series. The website wouldn’t accept my correct password and when I tried to change it it said my email wasn’t recognised. I couldn’t check out as a guest either as I had an account they wouldn’t recognise. I left it for 2 days and eventually was able to reset my password (the one I had been typing in was correct) I managed to log in to place the order and everything was fine until I got to the payments page. I typed in my card details on the Harry Potter page and pressed confirm to be taken to the main Bloomsbury page. I was asked for authorisation from my bank which I granted yet instead of giving me an order receipt I was continually asked to enter my payment details. As I’d already done this twice I used my better judgment to not do it again. I pressed cancel but as I have given authorisation from my end I have no idea wether the payment has gone through once or even more than that. I have had no emails and their office is closed until the second of January. In future I will be waiting for the books to be released and buying them from a book shop because this is just ridiculous. It is every time I try to place an order. never again!!!! The delivery is great if you can manage to actually order the books to begin with.
