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online support SUCKS

Tried to call the local store to see if they had the oura ring on display so I could actually see the colors so I could order online. The rep keep saying it wasn't in stock but I could order online. I keep asking if he could check to see if it were on display so I could see them. He was probably in India and had no clue of what I was trying to do. I asked to be connected to the store directly and he said he would check. He kept asking if a particular ring was in stock which is not what i needed to know. I needed to know if it was on display before driving 1/2 to the store to see the colors. After about 20 minutes of going round in circles he said they didn't have them on display which I found odd so I took a chance and drove to the store where they not only had them on display but they were available for purchase. Sometime you just need to speak to a local person. you almost lost the sale.

1
Date of experience: Jul 30, 2024