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Support/Abuse in aws is zeroO0Oo !

It all started on Feb 11, 2018 when I couldn't access my website for a few hours, when it seemed like it was overloaded or something, and after contacting my hosting, they didn't find anything, and suddenly the website started working again, as if it was under a DoS attack.And although the pattern of the abuse was very clear : making a "HEAD" request every 5 minutes, 24h/7 for more than 3 months now, this is how they reply :"Thank you for your abuse report. We were unable to identify the customer responsible for the reported activity."Seriously ? and after insisting again, sending them recent logs with IPs as well, this is how they replied :"Hello,Thank you for submitting your abuse report. We have begun our investigation into the source of the activity or content you reported.We've determined that an Amazon EC2 instance was running at the IP address you provided in your abuse report. We have reached out to our customer to determine the nature and cause of this activity or content in your report.[...]We will notify you once this case has been marked resolved. Thank you for alerting us to this issue.Regards,AWS Abuse Team"and I quote this from their own "AWS Acceptable Use Policy" in https:// aws.amazon.com /aup/"No Network AbuseYou may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include: Monitoring or Crawling of a System that impairs or disrupts the System being monitored or crawled. Denial of Service (DoS). Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective. Intentional Interference. Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques." etcDespite all my emails, the abusive activity did not stop (even as we speak), so I had to block ALL their filthy IPs on my website, and you can get a list here :https ://ip-ranges.amazonaws.com /ip-ranges.jsonand if you want to report an abuse (good luck with that !), use this form : https ://aws.amazon.com /forms/report-abuseor by email : ec2-abuse[at]amazon.comI think they should change their name to Amazon Wicked Services instead !----------------------------Abuse Report [51305988128]Abuse Report [52332002560]Abuse Report [53330529735]Abuse Report [57551134201]

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Date of experience: May 14, 2018