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Penalized for the wrong item sent...

Ordered a specific phone case for a specific phone, paid for it, and Amazon delivered something else. After multiple attempts to get this farce corrected, Amazon finally tells me that not only will I have to go out of my way to return what I didn't order, but I will be charged a "return fee" of over half of what they charged me. So, not only will I not receive what I ordered and paid for, I get penalized for the screw up from Amazon. Very dirty, anti-consumer practice. Straight up fraud for anyone else, but Amazon thinks it is normal.

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Date of experience: May 24, 2025